Privacy Policy

Pynasty Cakes is an artisanal cake and dessert business owned and operated in Gaborone, Botswana. We are the data controller responsible for the personal information you share with us.

If you have any questions about how your data is handled, you may contact us directly via WhatsApp on +267 71 884 955 or through our website at pynastyco.company.site.

We collect personal information only when it is necessary to process your order or respond to your enquiry. The information we may collect includes:

• Identity information — your name as provided when placing an order or making an enquiry.
• Contact information — your phone number, WhatsApp number, or any other contact detail you share with us.
• Order information — details of products ordered, customisation preferences, occasion details, and your preferred collection or delivery date.
• Payment information — confirmation of payment received. We do not store card numbers or sensitive banking details.
• Communication records — messages sent to us via WhatsApp, social media, or our website contact channels.
• Technical data — basic browsing data such as your device type and pages visited, collected automatically by our website platform. This is used only for website performance and analytics.

We use the information you provide solely for the following purposes:

• To process, confirm, and fulfil your order.
• To communicate with you regarding your order, including confirmation, updates, and collection or delivery arrangements.
• To respond to enquiries or complaints.
• To improve our products, services, and customer experience.
• To comply with any legal or regulatory obligations applicable to our business in Botswana.

We will never use your personal information for purposes unrelated to your order or enquiry without your explicit consent.

Pynasty Cakes does not sell, rent, or trade your personal information to any third party.

We may share your information only in the following limited circumstances:

• Delivery arrangements — if a third-party courier is engaged to deliver your order, only the information necessary to complete delivery (such as your name and contact number) will be shared.
• Legal compliance — if required to do so by law or a legitimate authority in Botswana.

In all other cases, your personal data remains strictly within Pynasty Cakes.

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected — typically for the duration of your order and for a reasonable period thereafter for record-keeping and quality purposes.

Communication records held on third-party platforms such as WhatsApp or social media are subject to the respective platform's own data retention and privacy policies.

You have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct any inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Withdrawal of consent — where you have provided consent for us to use your information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us via WhatsApp on +267 71 884 955 or through our website. We will respond to all requests within a reasonable timeframe.

Our website may use cookies or similar tracking technologies provided by our website platform to improve your browsing experience and gather basic analytics on how visitors use our site.

• Cookies do not collect personally identifiable information unless you have provided it directly.
• You may disable cookies through your browser settings at any time, though this may affect the functionality of certain features on our website.
• We do not use cookies for advertising or to track you across other websites.

We take the security of your personal information seriously. We implement reasonable measures to protect your data from unauthorised access, loss, or misuse. However, please be aware that no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

We encourage you to contact us only through our official channels listed in this policy to ensure the safe handling of your information.

When you interact with Pynasty Cakes through social media platforms or WhatsApp, your use of those platforms is governed by their own privacy policies. Pynasty Cakes is not responsible for the data practices of any third-party platform.

We recommend reviewing the privacy policies of any platform you use to contact or follow us.

Pynasty Cakes reserves the right to update this Privacy Policy at any time. Any changes will be published on our website and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of how we protect your information.

Your continued use of our website or services following any update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please reach out to us:

• Website: pynastyco.company.site
• WhatsApp: +267 71 884 955
• Social Media: Find us under Pynasty Cakes on our official social media pages
• Location: Gaborone, Botswana